Frequently Asked Questions / Help


WELCOME TO COINSHOP.COM

Coinshop.com your one stop online coinshop is the culmination of 18 years of expierience in the coin industry. We have been offering high quality coins and coin rolls at great prices for years via other online sites and decided the best way to bring quality coins to our collectors was to open our own web site. Welcome to Coinshop.com we specialize in Proof and Uncirculated coins as well as Gold and Silver Bullion, if you ever wanted to collect single proof coins or rolls of proof coins, you need look no further, check back often for new auctions, we are always receiving new shipments.

With the highest quality proof and uncirculated coins on the internet, at the best prices, 100% satisfaction guarantee and the powerful security of Adobe Coldfusion software, we welcome you to coinshop.com, happy bidding!


This video tutorial will explain the features of the home page and show you how to easily navigate to different portions of Coinshop.com. Length - 2:18
HOW IS COINSHOP.COM DIFFERENT?

Ever wanted to collect individual proof coins or proof coins in rolls, but didn't want to buy the whole proof set or pay for a graded coin? Welcome to coinshop.com, we did the hard work so you don't have to, all proof coins are removed from genuine United States Proof Sets with white gloved hands and carefully placed into protective tubes or air-tite holders for protection. We screen our coins for quality before we put them up for sale, we do not sell toned, scratched or discolored proof coins (unless the listing says "as is"). This screening allows us to use representative pictures of most coins on our site, you will receive a coin of equal of better quality than the coin pictured. We offer a 100% satisfaction guarantee, if for any reason you are disatisfied with your purchse, we will do whatever it takes to make it right, replace the coin, offer store credit, etc. If you are coming from another auction site, welcome to single seller auctions!

MY ACCOUNT TUTORIAL
This video tutorial will explain the features of the "My Account" page. Length - 3:11
SITE COLOR PREFERENCE
This video tutorial will explain how to change your account's site color preference. Length - 1:09
POWER BUYER DISCOUNT

The Power Buyer Program rewards users that purchase larger volumes of coins from our site. User's 60 day rolling total is based on the total of orders checked out, not won auction totals. Store credit applied to orders does not count toward your 60 day rolling total. The more you buy the more you save! ( All users have the option to "opt out" of the power buyer program if they desire.)

POWER BUYER LEVEL DISCOUNT
% off all purchases
last 60 days total purchases
*Ultimate Power Buyer* 12% $10,000.00 and up
*Titanium Power Buyer* 10% $5000 - $9999
*Platinum Power Buyer* 8% $2500 - $4999
*Gold Power Buyer* 6% $1000 - $2499
*Silver Power Buyer* 4% $500 - $999
*Copper Power Buyer* 2% $100 - $499
SECURITY

Concerned About Security? So are we, that is why Coinshop.com is powered by the most secure web platform on the planet, Adobe Coldfusion. This same software is used by: the Department of Homeland Security, NSA, Federal Reserve Bank, NASA, United States Senate, Bank of America, Citigroup, Wells Fargo, AT&T, Sprint, Verizon and more Click here to see the entire list of Coldfusion Users. Coinshop.com provides 256-bit encryption of all information transmited to our servers as well as SSL protection provided by Trustwave and we are an Authorize.Net verified merchant. All orders placed with Coinshop.com are shipped to you with an ambiguous return address to further protect the nature of your package from prying eyes while it is in transit to you. When you do business with Coinshop.com, your personal information is secure.

WHY AN AUCTION?
Coin collecting is fun, so in the spirit of fun we decided to sell our coins at auction. Most of our auctions only run 3 days so when you see a coin you like you don't have to wait long to get it. We also offer an auto-bid feature, this allows you to place a bid up to the maximum you are willing to pay for an item. Mr. Coinshop will then bid for you up to your maximum if anyone else bids on the item. This works just like a proxy bid. We also offer fixed price items in our store. Coinshop.com offers free shipping to anywhere in the United States so feel free to bid your max on any coin on the site knowing that the hammer price, is the final price.
SEARCH TIPS
The Coinshop.com search bar is a powerful tool that can help you find the exact coins you are looking for. This video tutorial will give you some tips on how to use it effectively.
Length - 3:14
AUTO-BID (proxy bid)

Use Auto Bid to have the system bid for you in our auctions. By bidding as much as you want to spend and using an auto bid, the system will automatically place a bid at the next increment up to your maximum bid, if someone bids more than the current bid and less than your Auto Bid.
Auto bids will also automatically advance the bidding to the level of the reserve or your maximum Auto bid. Whichever is lower.
For example:
You are bidding on an item that is currently at $.99. Using auto bid you place your bid maximum at $5.00 (the most you are willing to pay for that item) Your first bid placed by the auto-bidder will be $.99. If someone else bids on the item and lets say they bid $1.25, the auto-bidder will place a bid automatically for you at $1.30, you remain the high bidder. If someone then bids $5.25, this amount being higher than your maximum bid, they will be the NEW high bidder, and you will have to place a new HIGHER maximum bid if you are still interested in the item.

REGULAR BID

A Regular Bid is a standard in auction bidding. The amount that you place into this field will be the amount of the bid that you are making.

The necessity of having to continually update your bid is a drawback to this type of a bid.

QUICK-BID

Power Buyers also have our quick bid feature available, this allows users to bid on items right from the list of auctions without having to click through confirmation pages. We hope you enjoy the auction, happy bidding!

PAYMENT METHODS

We Accept all major credit cards as well as personal or business checks

CHECKING OUT

This video tutorial coming soon.

FUTURE WATCH

This video tutorial coming soon.

AUCTION

This video tutorial coming soon.

STORE

This video tutorial coming soon.